Deleting your Yallapp account

This page is for the people who run an app on Yallapp: anyone with a Yallapp account, who signs in to the dashboard on yallapp.com.tr and to the Yallapp Business app with an email and a password. You can ask us to delete your account and its data at any time, with or without the app installed.

Using an app made with Yallapp? Your account in that app belongs to the business that runs it: delete it from the app's own Account screen, or ask that business.

How to ask

From your dashboard: sign in, open Your account and choose Delete my account, confirming with your password. An account that is waiting for activation or suspended has the same request at the bottom of the page it sees after signing in.
If you can't sign in: email info@yallapp.com.tr from your Yallapp account's address, with “Delete my account” as the subject. We may ask you to confirm it's you before we delete anything.
Team members: if you were invited to someone's business, its owner removes you from the team, which signs you out of it everywhere. To delete your own sign-in as well, email us from its address.

What we delete

Your Yallapp account: your name, email, WhatsApp number, password and sign-ins, and every phone signed in to Yallapp Business.
Your apps and their data: settings, pages, languages, builds and app files, the pictures and videos in Media, and, for apps without a website, the content, products, orders, bookings, tickets, donations, messages and app users we keep for you.
The store keys you gave us and the signing keys we keep for your apps.
Your team's access to your business.

What we keep, and for how long

Billing records (your plan payments and receipts), for as long as accounting and tax laws require.
A record of your request (your email and its dates), to show it was done.
Technical logs, for up to 12 months.
Apps published under your own developer accounts on Google Play, the App Store or other stores stay there until you remove them: we can't remove them for you. Once your account is deleted they stop working.

How long it takes

We delete your account within 30 days of your request and email you when it's done. Until then you can cancel the request from your dashboard. Once deleted, it can't be brought back.

Deleting your account ends your apps' plans. Plans renew only when you pay, so nothing more is charged; payments already made are refunded only as the Refund policy says.

Couriers on Yallapp Courier

For couriers who sign in to the Yallapp Courier app with their mobile number or email.

In the app: open Account and choose Delete my Yallapp Courier account. Someone no company has added yet finds it under the list of companies. The app asks first, then deletes the account at once: every phone is signed out of Yallapp Courier and every company session ends.
If you can't sign in: email info@yallapp.com.tr with “Delete my Yallapp Courier account” as the subject, and give the mobile number or email you sign in with. We may ask you to confirm it's you before we delete anything.

We delete your Yallapp Courier account: the mobile number or email you sign in with, your sign-ins and the phones signed in with it.

The delivery companies keep their own couriers' lists and their shipments' records. To be removed from a company's list, ask that company.

More about how we handle your data: Privacy policy.