Crashes and stability
Open Stability under Publish in your dashboard's menu to see how well your app runs on people's phones over the last 30 days. You also choose there whether the app asks for a rating and sends crash reports. There's nothing to set up: it works for every app, wherever its content comes from.
Crash-free sessions
Crash-free sessions is the share of app sessions in the last 30 days that ended without a crash. A session is one run of the app, from when it's opened. The number of sessions counted shows below it. Above 99% is good.
The figures come from the app itself. They appear once people use a version of your app built after Stability arrived: build and publish a new version to start (Release an update). Until then the page says there's no data yet.
Most frequent problems
Most frequent problems lists up to three problems reported most often in the last 30 days, with how many times each happened, the last day it did and the app version. They're written the way the app reports them, so they read like technical notes.
Our team gets these reports and fixes what comes from the app in a new version; you don't need to do anything. A problem leaves the list once our team has fixed it, and comes back if it's reported again.
Ask for a rating
Under Ratings and crash reports, Ask for a rating lets the app show the store's own rating box after a good moment: a finished lesson, an order, a booking, tickets or a donation, or the third time someone opens the app. The app never asks before someone has opened it three times over at least two days, and asks at most once every four months. Google Play and the App Store decide whether the box appears, and show it only a few times a year. Everyone gets the same box: the app never asks first who is happy, which the stores don't allow. Ratings go to your app's page in the store.
Turn it off or on and select Save. The app follows it the next time it opens. It's on until you turn it off.
Crash reports
With Send crash reports on, when something goes wrong in the app it sends us what happened, the app version, the kind of phone and its system version, and the screen it happened on. It never sends names, phone numbers, emails or what people typed: the app removes anything like them before sending, and we remove it again when reports arrive.
Turn it off and select Save: the app stops sending the next time it opens, reports that still arrive aren't kept, and Stability shows no figures. People using your app can also turn off Send crash reports in the app's Settings. Both switches are on by default. Crash reports are separate from Analytics: turning one off doesn't turn off the other.